JOAN RHONDDA KOSKELA TRADING AS LIVING WISDOM COUNSELLING AND SEMINARS
PRIVACY, CONFIDENTIALITY AND TERMS AND CONDITIONS    

TERMS AND CONDITIONS

Please read the terms of use carefully. If you agree to Joan Rhondda Koskela’s Terms and Conditions (T&C) so you can use the services offered. If you do not wish to be bound by the T&C, you cannot use the counselling services. By making a purchase (appointment), you are agreeing to the T& C’s.

PRIVACY

Living Wisdom Counselling and Seminars complies with the Privacy Legislation Acts of the Commonwealth, State and Territory Governments of Australia and in accordance with the Acts we recognise each person’s right to privacy and confidentiality. Your privacy is important to us, and maintaining confidentiality at the highest level is paramount. 

As such: 
– Only relevant personal information will be collected with prior consent. 
– All confidential information will be archived or disposed of securely. 
– We do not sell or share email addresses or any other information collected.

For further information on the Privacy Act 1988 and all amendments, including the National Privacy Principles from the Privacy Amendment Private Sector) Act of 2000, please go to The Office of the Australian Information Commissioner (OAIC): http://www.oaic.gov.au/privacy/about-privacy.

RECORDING APPOINTMENTS

Living Wisdom Counselling and Seminars hereby notifies that consent is not given to the recording of any appointments, video and/or phone communication without written agreement from Living Wisdom Counselling and Seminars. Any illegal recordings will be deemed in breach of the Terms and Conditions and current Australian legislation.

CONFIDENTIALITY REQUIREMENTS AND LIMITATIONS

According to Counselling Professional Ethical Guidelines the personal information you discuss in counselling sessions is confidential. No information will be released without your authorisation. However, there are situations in which Living Wisdom Counselling and Seminars is legally required to override confidentiality.  Specifically, if you reveal information that indicates a clear and immediate danger of injury to yourself or others, illegal activity, or the abuse of a child. Counsellors are required to release records if subpoenaed by a court order.   

ARCHIVING YOUR INFORMATION

Archiving your information is standard practice for any counselling service and required by law. We need to archive your information in a secure and locked section either electronically or in a locked physical cabinet for a period of 7 years. It will not be accessed unless required by law or from you through the Freedom of Information Act. Your information may be destroyed after 7 years from the last client contact, by electronic deletion and/or shredding.

COURT AND LEGAL ACTION

To the extent permitted by law, Living Wisdom Counselling and Seminars will not participate, and/or provide client notes or documents, and/or attend, and/or provide character statements, and/or submit reports for any court or legal actions you may be part of, unless this is part of the contract agreement or they are subpoenaed by a lawyer.

 CLIENT RESPONSIBILITY & GENERAL INFORMATION

Individual counselling sessions are a full 60 minutes at the current cost displayed on the website or verbally agreed on.  Payment is inclusive of GST. All payments are either made at the end of the session or within 7 days without prior alternative agreement with Living Wisdom Counselling and Seminars.  

Cancellation or Change of Appointment:  
Private clients
– 50% consult cost will be incurred should notification of a cancellation not be within 24 hours. Should no notification be provided a full cost fee could be incurred.  We ask you to accept personal responsibility for missed appointments.

Living Wisdom Counselling and Seminars will make every effort to return your call or email within 24 hours during our business week.

 

HOW WE NOTIFY YOU OF CHANGES TO OUR POLICY
If we decide to change any of the terms of our privacy policy, we will post those changes on our website so customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify clients. You the client will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

COMPLAINTS

Should you have any concerns about the management of your personal information or have a complaint, please contact Joan Rhondda Koskela of Living Wisdom Counselling and Seminars directly. We welcome the opportunity to discuss your concerns and negotiate a fair outcome. Should you have any concerns or complaints about the counselling you have been offered you may contact Living Wisdom Counselling and Seminars Professional Supervisor to discuss any breach of  the standards in the counselling ethical code or poor service.

ADDITIONAL RIGHTS AND RESPONSIBILITES

In addition to your right to confidentiality, you have the right to end your counselling at any time, for whatever reason and without any obligation, with the exception of payment of fees for services already provided.

You have the right to question any aspect of your service with your therapist. You also have the right to expect that your counsellor will maintain professional and ethical boundaries by not entering into other personal, financial, or professional relationships with you.

Living Wisdom Counselling and Seminars reserves the right to discontinue counselling at any time including, but not limited to, a violation by you of the T&C’s, a change or re-evaluation by Living Wisdom Counselling and Seminars of your therapeutic needs, the ability to address those needs, or other circumstances that lead Living Wisdom Counselling and Seminars to conclude in its sole and absolute discretion that your counselling needs would be better served at an another service. Under such circumstances, Living Wisdom Counselling and Seminars will suggest an appropriate and supportive way for you to move forward.

I hereby accept services from Living Wisdom Counselling and Seminars under the terms and conditions, which have been reviewed by me: 

Ø  I have read and understand the therapy policies and informed consent. I understand the limits of confidentiality and mandated reporting by my therapist. I understand that emails, texting, online videoing and mobile phone conversations are not guaranteed as confidential. I understand the financial responsibility and fees charged.